Frequently Asked Questions
How is it best to get in touch?
We are always quick to respond to inquiries and questions. We will always ask for all of the important information we need.
Clients are in exceptionally good hands from the moment they get in touch and are never short of compliments for our efficient and friendly communications.
What information do you need from clients?
By including all of the info below we can deal with inquiries more efficiently:
- Name of the client;
- Date that the services are required for;
- The time that the client needs to be ready for;
- Name and address of the venue where our services are required;
- The actual services required (i.e. hairstyling, makeup or both) and for how many people; and
- Any important information we should be made aware of, such as: a particular makeup and/or hair style that is required, if there any specifics about the client’s skin that are important, if there are any sensitivities to particular products, etc.
Do you charge travel costs?
Travel expenses are incurred for every km from the Studio to the venue where the service is to take place.
Do you charge accommodation costs for long distance bookings?
For all bookings outside of the Delhi/NCR accommodation charges will apply, The specifics can be discussed during the booking process.
Which makeup products/brands do you use?
Achieving a flawless look starts with what kind of makeup we use. You will find no harmful fillers or additives in any of our products, like so many of our competitors. For the brands we use: Click Makeup Products
Can I book Renu Arora for my bridal makeup and another R-Team member for the bridal party?
R-Team members will only be present at Renu’s bookings at her invitation if there is a time constraint and it is not possible for her to provide the makeup for everyone who requires it.
R-Team members’ prices for other bridal party members are only applicable when the same R-Team member is also booked to provide the bridal makeup.
Do you have any special rates for low-season weddings?
Yes, special discounts are valid for April to September bookings only.
How do I secure my booking?
To secure a booking with us please confirm by e-mail and We will send an invoice for a deposit which once paid will secure the booking.
This secures our availability on the agreed date and time. The deposit is deducted from the final amount due. Enquiries for which a deposit has not been paid are not confirmed and therefore our availability cannot be guaranteed.
What are the payment methods?
For deposits: payments can be made in cash, by cheque or by bank transfer. Bookings are only secured once payments have cleared.
For the wedding day bill in full: The payment in full should be made in cash on the day.
For other non-wedding services: payments can be made in advance by cheque, bank transfer. On-the-day payments can be made in cash.
Please make cheques payable to "Renu Arora". For deposit payments by cheque and bank transfer the booking is only confirmed once the cheque or bank transfer has cleared in the our bank account. We don't accept Cheques for final balance Fee payments.
What is your cancellation policy?
Payments that have already been made to the Studio for an Event that is subsequently cancelled will be retained.
Cancellations can only be accepted via e-mail, verbal cancellations cannot be accepted.
When/why should I book a trial?
Trials can be booked as far in advance as required. Most brides have them around 3 to 6 months before the wedding day. All looks are be photographed and documented and products used are noted to ensure the chosen look is replicated perfectly on the big day.
Makeup and hair trials are not just for the purpose of working out the perfect look but also to ensure there are no skin reactions or sensitivities to the products used. It is however the client’s responsibility to inform us should any reaction occur after the trial so that we avoid use of the product(s) that caused it.
Makeup trials usually take up to 2 hours and hair 2 to 3 hours. We will always endeavour stay with you until your are satisfied with your look.
How long does the bridal makeup and hair take?
Bridal makeup takes approximately 1.5 hour and bridal hair approximately 1 hours.
Other wedding party guests’ (e.g. bridesmaids, mother-of-the-bride) makeup and hair take approximately 45 to 60 minutes each.
Time disappears quickly on the day of the wedding therefore we highly recommend scheduling plenty of time for after the hair and makeup before having to leave for the ceremony.
Are individual lashes included in the price of a makeup booking?
We are huge fans of individual lashes and how much of a wonderful effect perfect eyelash application adds to the overall look. Individual lash application is included in the price for our makeup services, however there is no reduction in price for any makeup service if they are declined.
What is your policy regarding makeup and/or hair for young members of the wedding party?
We are happy to provide a complimentary makeup service for young members of the wedding party (e.g. bridesmaids, flower girls) up to 10 years old so that they feel fully part of the action. This will only include lip-gloss, blusher and shimmery eyeshadow application.
If a more complete makeup service is required for younger members then the full bridesmaid’s price will apply.
What is your policy on discounts/special rates?
If a discount or special rate is offered it is only valid if confirmed by us in an e-mail, we don’t offer verbal agreements regarding discounts/special rates.